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Polycom VVX handset won't answer call

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Occasional Visitor

Polycom VVX handset won't answer call

I am setting up a new Asterisk setup at work to replace our old install. The phones currently work fine except one strange issue. When I call one of the VVXs from another VVX, if you pickup the handset it doesn't answer. It keeps ringing and showing a call currently coming in. If you set the handset back down it has the Answer / Reject buttons back. I can answer it that way. 

 

Also answering from speakerphone works perfectly fine also. Its just when you pickup the handet it doesn't autoanswer the call. 

 

Anyone seen this? Testing with multiple VVX 600s and VVX 410. 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: Polycom VVX handset won't answer call

Hello jpowers,


I am not aware what you placed into the configuration as for a factory default it would not.

 

There is a config as described in the FAQ:

 

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
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Polycom Employee & Community Manager

Re: Polycom VVX handset won't answer call

Hello jpowers,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Also a backup of your configuration to look at would be of interest.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Polycom VVX handset won't answer call

Sorry. I actually meant to leave the version but forgot.

 

I have tried 5.4.2 and 5.4.1. About to Trying 5.4.0. 

 

Is there a configuration settings in the cfgs that you can have it not pick up when the handset is lifted? If so I sure can't seem to find it.

Message 3 of 5
Polycom Employee & Community Manager

Re: Polycom VVX handset won't answer call

Hello jpowers,


I am not aware what you placed into the configuration as for a factory default it would not.

 

There is a config as described in the FAQ:

 

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
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Occasional Visitor

Re: Polycom VVX handset won't answer call

No idea what the issue was but I fixed it. I deleted all of the config files, only used sip-basic.cfg and reg-basic.cfg as I did before. Started over and now they work correctly. I didn't make any major changes to them the first time other then extension information and server info.

 

Works fine now though.

 

Thanks for the info.

Message 5 of 5