Polycom VVX series

Cecil777 · ‎03-28-2016

We have recently transitioned to using Polycom VVX series phones (310, 410, 500). I am having some issues with learning the intricacies of the system after having been a long time Cisco user.

One thing I have been unable to find in the web GUI is the uptime of the phone. Is this not available in the web GUI or am I just unable to locate it.

Thanks for the help.

SteffenBaierUK · ‎03-29-2016

Hello Cecil777,

welcome to the Polycom Community.

To my knowledge this is not a feature anyone ever requested or has been implemented.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

SteffenBaierUK · ‎03-29-2016

Hello Cecil777,

one possibility could be:

Menu => Settings => Status => Network => Network Statistic

The above shows how many hours etc. the phone has been connected to a Network. A reboot would obviously reset this timer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Cecil777 · ‎03-30-2016

Thank you for the information. I knew it was available from the physical phone but occasionally we push updates or changes to the keys while not being at the location. Being able to see the uptime from a remote location just helped to see if it had taken the update.

SteffenBaierUK · ‎03-30-2016

Hello Cecil777,

The community's VoIP FAQ contains this post here:

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

or

Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX Phone?

Resolution: Please check => here <=

The above may be more what you are after.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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