Polycom VVX series

[Cecil777]

We have recently transitioned to using Polycom VVX series phones (310, 410, 500).  I am having some issues with learning the intricacies of the system after having been a long time Cisco user.

One thing I have been unable to find in the web GUI is the uptime of the phone.  Is this not available in the web GUI or am I just unable to locate it.

Thanks for the help.

[SteffenBaierUK]

Hello Cecil777,

welcome to the Polycom Community.

To my knowledge this is not a feature anyone ever requested or has been implemented.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello Cecil777,

one possibility could be:

• Menu => Settings => Status => Network => Network Statistic

The above shows how many hours etc. the phone has been connected to a Network. A reboot would obviously reset this timer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Cecil777]

Thank you for the information.  I knew it was available from the physical phone but occasionally we push updates or changes to the keys while not being at the location.  Being able to see the uptime from a remote location just helped to see if it had taken the update.

[SteffenBaierUK]

Hello Cecil777,

The community's VoIP FAQ contains this post here:

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

or

Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX Phone?

Resolution: Please check => here <=

The above may be more what you are after.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services