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Polycom VVX1500 DND Button Restarting Phone

SOLVED
Chantry
Occasional Visitor

Polycom VVX1500 DND Button Restarting Phone

Hello,

 

I am currently working with provisioning for the newer polycom firmware. I'm using version 4.0.4.2906. 

 

In an attempt to disable the DND button, I used the following in my provisioning file for the phone: 

 

<key>
<key.9.SPIP500.function key.9.SPIP500.function.prim="Null" />
<key.9.SPIP550.function key.9.SPIP550.function.prim="Null" />
<key.9.SPIP600.function key.9.SPIP600.function.prim="Null" />
<key.9.SPIP650.function key.9.SPIP650.function.prim="Null" />
<key.23.SPIP300.function key.23.SPIP300.function.prim="Null" />
<key.16.VVX1500.function key.16.VVX1500.function.prim="Null" />
</key>

 

Following the admin guide, that should disable the DND. I have tested other functions on the key such as Line1, which worked fine. However, when I use the configuration listed above, I'll click the button and after a few seconds the phone with restart without warning. 

 

Is this a firmware glitch or am I doing something else wrong? 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX1500 DND Button Restarting Phone

Hello Chantry,

I did a quick test in my lab running UCS 4.0.4.2906 and I can confirm your findings.

 

In order to track this properly please raise a case as explained above and quote VESC-2764.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX1500 DND Button Restarting Phone

Hello Chantry,

welcome to the Polycom Community.

I had a brief look internally but could not find any reference to this.

 

Not knowing your configuration or if any errors are shown in the logs I would suggest to work with your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX1500 DND Button Restarting Phone

Hello Chantry,

I did a quick test in my lab running UCS 4.0.4.2906 and I can confirm your findings.

 

In order to track this properly please raise a case as explained above and quote VESC-2764.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 5
Chantry
Occasional Visitor

Re: Polycom VVX1500 DND Button Restarting Phone

Thank you Steffen.

 

I will do that.

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX1500 DND Button Restarting Phone

Hello Chantry,

 

the new UCS 5.0.1 release has addressed this issue via:

 

  • 88404 The phone now successfully disables the DND hard key by using the key.16.VVX1500.function.prim="Null" parameter and no longer causes a reboot

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5