Polycom VVX1500 DND Button Restarting Phone

[Chantry]

Hello,

I am currently working with provisioning for the newer polycom firmware. I'm using version 4.0.4.2906. 

In an attempt to disable the DND button, I used the following in my provisioning file for the phone: 

<key>
<key.9.SPIP500.function key.9.SPIP500.function.prim="Null" />
<key.9.SPIP550.function key.9.SPIP550.function.prim="Null" />
<key.9.SPIP600.function key.9.SPIP600.function.prim="Null" />
<key.9.SPIP650.function key.9.SPIP650.function.prim="Null" />
<key.23.SPIP300.function key.23.SPIP300.function.prim="Null" />
<key.16.VVX1500.function key.16.VVX1500.function.prim="Null" />
</key>

Following the admin guide, that should disable the DND. I have tested other functions on the key such as Line1, which worked fine. However, when I use the configuration listed above, I'll click the button and after a few seconds the phone with restart without warning. 

Is this a firmware glitch or am I doing something else wrong? 

[SteffenBaierUK]

Hello Chantry,

welcome to the Polycom Community.

I had a brief look internally but could not find any reference to this.

Not knowing your configuration or if any errors are shown in the logs I would suggest to work with your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK · Accepted solution]

Hello Chantry,

I did a quick test in my lab running UCS 4.0.4.2906 and I can confirm your findings.

In order to track this properly please raise a case as explained above and quote VESC-2764.

Best Regards

Steffen Baier

Polycom Global Services

[Chantry]

Thank you Steffen.

I will do that.

[SteffenBaierUK]

Hello Chantry,

the new UCS 5.0.1 release has addressed this issue via:

• 88404 The phone now successfully disables the DND hard key by using the key.16.VVX1500.function.prim="Null" parameter and no longer causes a reboot
  

Best regards

Steffen Baier