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Polycom VVX300, Phone unable to accept incoming internal transfers or external calls.

Chapman_RB
Occasional Visitor

Polycom VVX300, Phone unable to accept incoming internal transfers or external calls.

Good morning,

 

We currently have the Polycom VVX300 Phones within our offices and are experiencing issues with the following:

Phone unable to accept incoming internal transfers or external calls, The users are able to make external calls from the device and internal calls without any issues.

The only way we have found to resolve this issue so far is to restart the phone manually each time (This happens 3-4 Times a day, not to any specific handset can be completely random.)

We are using a external hosted VOIP Solution, the Phones are currently sat on a VLAN segmented away from the normal Data packets, we have checked the config on here and can confirm it all seems fine and you cant contact the other VLAN from either side.

We have checked the firewall, We was unable to see if there was any packet losses so we have currently set the VLAN tag to completely bypass all firewall rules and go directly out.

 

Any assistance would be much appreciated as the issue still remains thus far.

 

Regards,


Ryan.

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX300, Phone unable to accept incoming internal transfers or external calls.

Hello Ryan,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above explains in detail how to troubleshoot these kind of issues and the logs that are shown need to be aquired if you need to troubleshoot this via your Polycom reseller in order to raise this with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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