Polycom VVX300 Voicemail Timestamp Question

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Polycom VVX300 Voicemail Timestamp Question



My company has an office where a number of VVX300's have been deployed, and a general question has been raised by staff in that location I'm not sure how to answer (I'm in an office states away without access to a device to test). I've checked numerous PDFs and have also watched a series of videos pertaining to said devices in an attempt to understand more. I'm trying to figure out what steps would I need to take to enable an audible timestamp of sorts for voicemail messages.




Joe Schmoe accesses his voicemail after dialing in, but as the voicemail message plays- there is no audible notation of what time/date the call came in at. He's able to retrieve voicemails sequentially, but the lack of a date/time of the call having been provided is giving him extra difficulty when it comes to responding to said voicemails. Did the call come in the early morning? Was it while he was out at lunch, or was it after business hours? If the community has an answer for this I'd be forever thankful, as I've just about exhausted my options. If it can't be done with this model phone that would be fine too, I just need a concrete answer.


Thanks in advance!

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Polycom Employee & Community Manager

Re: Polycom VVX300 Voicemail Timestamp Question

Hello @Digital1426,


welcome to the Polycom Community.

Please check this example => here <= for an explanation that this has nothing to do with a Polycom phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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