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Polycom VVX300 and BT Cloud Phone

Occasional Visitor

Polycom VVX300 and BT Cloud Phone

I feel i have been misold my cloud phone system which I use for a small business application by BT. I have tried to take up the matter with them but they are not interested so Polycom are my last resort before I go back to go old ISDN and my little exchange.


I have a small retail shop with three cloud phone lines (no computers on them) and the problem is that on the display I can only see the numbers that are dialing me and not names which are stored in my cloud phone system. 


I have over 300 names and number we use regularly and I do not fancy punching them in one by one into three phones. It would take forever and ever.... 


BT have told me it is not possible, my ISDN setup worked fine. 


This is a backwards step in my opinion and I hope that polycom have a solution that will allow me to import a csv or equivalent into each phone ? 


Also I pay for 10 numbers (we use this for marketing purposes) but I cant get the phone to tell me which line has been dialed without disabling the CLI feature ... 


it really has gone backwards and not forwards in terms of technology, I had a mobile 20 years ago that displayed who was calling me.... 


have I got the wrong phones ? 


Any ideas polycom users ? 

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom VVX300 and BT Cloud Phone

Hello DavidM,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

Have a look at this:

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2