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Polycom VVX300 not auto-reconnecting

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Polycom VVX300 not auto-reconnecting

After a recent power outage I found our VVX300's did not auto-reconnect to the PBX after power had been restored.  In this case the DNS server was powered up after the phones but I had no problems with our IP 335's.  A reboot took care of it but that is unusual behavior for a network device and really should not be the case. 


Are there some settings I can change to ensure the VVX300's continue attempting to reconnect until they are successful?




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Polycom Employee & Community Manager

Re: Polycom VVX300 not auto-reconnecting

Hello GuyManDude,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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