We have a VOIP system using Polycom VVX300. Yesterday we experienced a power outage, and this morning one of the phones had not booted up correctly (all others were up without problems). All the lights (including the display) are flashing in sync. Buttons are unresponsive and there is no dial tone. The (flashing) display is blank--no error messages or other text.
We've tried switching cords, unplugging the phone completely and plugging back in, unplugging the phone and letting it sit for 30 minutes and replugging.... We're not sure what else to do to fix this.
This sounds like the unit is defective. Please contact your Polycom reseller.
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Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's