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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-14-2015 03:57 PM

HP Recommended

Hello!

 

We have a VOIP system using Polycom VVX300.  Yesterday we experienced a power outage, and this morning one of the phones had not booted up correctly (all others were up without problems).  All the lights (including the display) are flashing in sync.  Buttons are unresponsive and there is no dial tone.  The (flashing) display is blank--no error messages or other text.

 

We've tried switching cords, unplugging the phone completely and plugging back in, unplugging the phone and letting it sit for 30 minutes and replugging....  We're not sure what else to do to fix this.

 

1 REPLY 1

‎04-15-2015 12:12 AM

HP Recommended

Hello psbcg,

welcome to the Polycom Community.

This sounds like the unit is defective. Please contact your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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