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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-20-2016 07:26 AM

HP Recommended

Dear Polycom,

 

A client of ours uses Polycom VVX 400 phones together with a Broadsoft hosted Voice solution.

 

When there is no active call, three of the four softkeys have a function - from left to right:

1) New Call.

2) Transfer.

3) DND

4) no function - empty.

 

Because the client also uses the contactdirectory, which is now accesible by pressing the home button, navigate to the Directory's icon, press ok, select option 1 - contactdirectory - see pictures.

They have asked us if it's possible to open the contactdirectory directly from softkey number 4.

 

1) New Call.

2) Transfer.

3) DND.

4) Contactdirectory.

 

How do I connect the contactdirectory to softkey number four ?

 

Thanks in advance.

 

Roderick

1 REPLY 1

‎05-20-2016 09:16 AM

HP Recommended

Hello Roderick,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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