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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Model: Polycom VVX400

 

I have these 2 issues

 

1 - Lights don’t light up when in use (example mute or speaker button when pressed)

 

2 - On startup, there’s an error: Registration settings, MAC Address, 3.3.0 Parameters

 

Thanks,

Abe

1 REPLY 1
HP Recommended

Hello Abe,

welcome to the Polycom Community and I have moved your post into the correct section.

 

Both issues are most likely caused by yourself using old Parameters / Software on this VVX phone.

 

The VVX400 only runs UCS 4.1.4 or later and you most likely used parameters from a SIP software before UCS 3.3.0 was introduced.

The community's VoIP FAQ contains this post here:

 

Feb 26, 2013 QuestionWhat is the meaning of the Error message "pre-3.3.0 params" or similar?

Answer Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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