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Polycom VVX400

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Polycom VVX400

Hi,

 

Model: Polycom VVX400

 

I have these 2 issues

 

1 - Lights don’t light up when in use (example mute or speaker button when pressed)

 

2 - On startup, there’s an error: Registration settings, MAC Address, 3.3.0 Parameters

 

Thanks,

Abe

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1 REPLY 1
Polycom Employee & Community Manager

Re: Polycom VVX400

Hello Abe,

welcome to the Polycom Community and I have moved your post into the correct section.

 

Both issues are most likely caused by yourself using old Parameters / Software on this VVX phone.

 

The VVX400 only runs UCS 4.1.4 or later and you most likely used parameters from a SIP software before UCS 3.3.0 was introduced.

The community's VoIP FAQ contains this post here:

 

Feb 26, 2013 QuestionWhat is the meaning of the Error message "pre-3.3.0 params" or similar?

Answer Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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