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Polycom VVX410 - Queue calls stop ringing after 1 minute

SOLVED
RoloC
Visitor

Polycom VVX410 - Queue calls stop ringing after 1 minute

Hello all,
We have several Polycom SPIP331 devices working with a 3CX PBX.
Queue calls are expected to ring on agents extension for 8 Minutes, however after 1-minute call stops ringing on the phone. (Also softphone shows call still ringing on those extension).


The caller/call remains in queue as if normal and the only phone that remains ringing as expected is an older SPIP330.

Since those are in 3cx's end of life list attempted with a VVX410 with the same results.

Phones have firmware version recommended by 3CX for each device.

 

Phones were factory reset several times with same results.

3CX suggests it may be a setting hardcoded in Firmware.

 

If anyone here could provide any insight, it would be greatly appreciated.

 

VVX410 information:
Phone Model    VVX 410
Part Number    3111-46162-001 Rev:A
UC Software Version    5.6.0.17325
Updater Version    5.8.0.19248

3CX is running 15.5.10244

 

Thank you much in advance!

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX410 - Queue calls stop ringing after 1 minute

Hello @RoloC,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 05, 2015 Question:How can I make my inbound call on a phone ring for more than 1 minute / 60 seconds / sixty or indefinitely?

Resolution: Please check the call.offeringTimeOut Parameter


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX410 - Queue calls stop ringing after 1 minute

Hello @RoloC,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 05, 2015 Question:How can I make my inbound call on a phone ring for more than 1 minute / 60 seconds / sixty or indefinitely?

Resolution: Please check the call.offeringTimeOut Parameter


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
RoloC
Visitor

Re: Polycom VVX410 - Queue calls stop ringing after 1 minute

Mr Steffen Baier,

Thank you for guidance and apologies for not seeing it in the FAQs.

 

Much appreciated!

RC

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX410 - Queue calls stop ringing after 1 minute

Hello all,

I highlighted this to 3CX and they have changed this in their templates.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4