We have Polycom VVX411 phones set up with busy lamps. They work Monday to Friday throughout the week, however when it comes to the morning of the Monday after they've not been used for 2 days, the busy lamps show as red constantly till the busy lamps are removed and re-added. It is as though something is timing out. This has been happening since the phones have been took of one provider to be moved to another provider. The phones are on the latest firmware.
Any known solutions to this?
Hello @Synergy-UK ,
Welcome to the Poly Community.
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UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
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Best Regards
Steffen Baier