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Polycom VVX50 Directory Refresh

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Polycom VVX50 Directory Refresh

I have 50+ Polycom VVX500's on the BT Broadsoft platform.  The Directory is controlled by the web interface and loads successfully after each reboot, however any changes to the directory do NOT load to the handsets unless they are rebooted.


This is not practical to go to each handset and manually reboot every time we change the directory - is there a SIP file change I can make via the Web interface that will enable an automatic refresh please?


Phone Information Phone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 00:04:F2:64:74:B4 IP Address UC Software Version Updater Version

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Polycom Employee & Community Manager

Re: Polycom VVX50 Directory Refresh

Hello Simon-Whittard,

welcome to the Polycom Community and thanks for responding also => here <= and => here <= 

The community's VoIP FAQ contains this post here:


Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

The latest update in the above FAQ explains the newly added Global Directory Synchronization since UC Software 5.4.0 but the pre-requisite still is the phone needs a reboot to load the directory.


If you have that many changes in your local directory I would suggest using something more sustainable like a LDAP server where the phone can query a server rather than multiple phones having to hold a local copy of a phone book individually.


I am unable to find any record of the MAC 0004F26474B4 within our system so I cannot even recommend a Polycom reseller who you could work with to request a Feature Request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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