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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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I have 50+ Polycom VVX500's on the BT Broadsoft platform.  The Directory is controlled by the web interface and loads successfully after each reboot, however any changes to the directory do NOT load to the handsets unless they are rebooted.

 

This is not practical to go to each handset and manually reboot every time we change the directory - is there a SIP file change I can make via the Web interface that will enable an automatic refresh please?

 

Phone Information Phone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 00:04:F2:64:74:B4 IP Address 172.22.200.71 UC Software Version 5.4.0.5841 Updater Version 5.6.0.8213

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Hello Simon-Whittard,

welcome to the Polycom Community and thanks for responding also => here <= and => here <= 

The community's VoIP FAQ contains this post here:

 

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=


The latest update in the above FAQ explains the newly added Global Directory Synchronization since UC Software 5.4.0 but the pre-requisite still is the phone needs a reboot to load the directory.

 

If you have that many changes in your local directory I would suggest using something more sustainable like a LDAP server where the phone can query a server rather than multiple phones having to hold a local copy of a phone book individually.

 

I am unable to find any record of the MAC 0004F26474B4 within our system so I cannot even recommend a Polycom reseller who you could work with to request a Feature Request.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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