Polycom VVX500 Bluetooth Headset Bug

AmcomIPTel · ‎08-12-2013

Polycom VVX500

Firmware: 4.1.3

Bluetooth Headset: Plantronic Voyager Pro UC V2

Bluetooth Headset paired with Polycom phone

When bluetooth headset is out of the range, it says 'PC disconnected' from headset

When it comes back within the range, it says 'PC connected', then it initiate a new call automatically.

This doesn't happen to the older firmware 4.0.2

SteffenBaierUK · ‎08-13-2013

Hello AmcomIPTel,

welcome back to the Polycom Community.

As this is clearly a support issue, and I did quickly check internally and could not find anything similar, please go ahead and report this via your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Polycom VVX500 Bluetooth Headset Bug

Polycom VVX500 Bluetooth Headset Bug

Re: Polycom VVX500 Bluetooth Headset Bug