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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-13-2015 03:52 PM

HP Recommended

Dear community, 

 

I am trying to troubleshoot a remote VVX500 which is connected to our Broadsoft platform. I could successfully change the config xml files to change the global logging level to debug. The only thing I am interested in is the SIP signalling so I put the SIP log level to debug and every other module is to minor errors. So theoritically I should be able to see SIP messages in the log. 

 

But there is a problem: the log file is filled up very quickly with these errors: 

 

 

1014083836|cfg |0|7582935|Prm|Could not find array status 314 11
1014083836|cfg |0|7582935|Prm|Could not find 2D array status 27 11 1
1014083836|cfg |0|7582935|Prm|Could not find array status 885 1

 

Regardless of the log file size, the file get quickly filled up and SIP messages are not shown. The interesting thing is that these errors will show up regardless of the global log level setting. So even if I set it to fatal error only, these lines appear.

 

Any thought on what these lines are? I have other phone of the same model connected to Broadsoft with same settings and it doesn't have these errors in the log file. 

 

Thanks

4 REPLIES 4

‎10-14-2015 02:17 AM

HP Recommended

Hello Abolfazl Nazari,

welcome to the Polycom Community.

The logs are clearly at debug for the CFG Parameter as shown here:

 

cfg |0

The 0 represents the debug level.

 

The easiest would be to backup the phones configuration via the Web Interface as it would shows you log.level.change.cfg="0"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-14-2015 03:46 PM

HP Recommended

Hello Stephen, 

 

Thanks for the reply. You are right that it's a debug level log. But considering the global log level is at fatal errors only and all modules shown in the web interface are the same, the behaviour is not expected. 

 

I reset to phone to factory setting and provisioned it again and that seems to have solved the issue for the moment. 

Was this reply helpful? Yes No

‎10-15-2015 12:37 AM

HP Recommended

Hello Abolfazl Nazari,

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Not having posted the backup of your configuration here only yourself are able to verify if:

 

log.render.level="0"

was indeed set or not.

 

Someone somewhere did set this to the above or the cfg logging would not have been in debug.

 

Glad you sorted it now.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-15-2015 05:26 PM

HP Recommended

Thanks Steffen, 

I will include the UC version, config files, and log files in the future. 

Was this reply helpful? Yes No
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