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Polycom VVX500 reboots on its own

Occasional Visitor

Polycom VVX500 reboots on its own

I have several sites with VVX500 installed.

For some reason, a couple of the VVX500's reboot all of a sudden, sporadically, even if a user is on an active call.

What could cause such sudden reboots?

Phones are running firmware version 4.1.3



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Polycom Employee & Community Manager

Re: Polycom VVX500 reboots on its own

Hello Ralph_Obacks,

welcome to the Polycom Community.

The first step should be to check your app and boot logs on the provisioning servers in order to see if any errors are logged.

This may be simply using old / wrong parameters and this should show up in the logs.


There may also be a dump file being uploaded which would contain technical information for our support team.


Please have a look at the above files and once you want to progress with this contact your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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