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Polycom VVX501 hot dialing and the phone lock together

otw
Visitor

Polycom VVX501 hot dialing and the phone lock together

VVX501

UA/6.3.1.8427

 

Hi folks,

Do the phoneLock and autoOffHook features work together?

As soon as I enable the phone lock (phoneLock.enabled="1" phoneLock.lockState="1") then the auto dial (call.autoOffHook.1.enabled="1" call.autoOffHook.1.contact="1000") stops working.

Is there a way to make the auto dial when off hook work when the phone is locked?

 

Regards
Chris

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX501 hot dialing and the phone lock together

Hello @otw ,

 

Welcome to the Poly Community.

These two are a bit tricky to use together as one cancels the other functionality. What is the use case for locking the phone?

 

Have you tried to set up a phoneLock.authorized.1.value with the same number as the call.autoOffHook.1.contact?

 

This way you press 1 key to make the call and select the number and still can call the emergency services.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
otw
Visitor

Re: Polycom VVX501 hot dialing and the phone lock together

Hi Steffen,

The use case here is that the phones are in public areas and need to be able to contact a single operator whilst having all other options/features locked out.

 

I do have phoneLock.authorized.1.value set as the same number as the call.autoOffHook.1.contact but it just doesn't seem to fire autoOffHook

 

AutoOffHook by itself allows users to still dial any number and access features.

PhoneLock puts "Emergency" as the first option in the list, and parties are just lifting the handset and pressing dial without reading the options, so calls are going to Emergency services by default, which is not ideal.

If I could remove or reorder the DeviceLockAuthList so that "Emergency" is not the default option, just using PhoneLock would be sufficient. But I would prefer to have autoOffHook working with phoneLock

 

Note: I am running base profile "Generic", 

 

Regards

Chris

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX501 hot dialing and the phone lock together

Hello @otw ,

 

We call these types of phones common area phones. I have done a similar thing in the past for a VVX 201. In that case it was for Skype for Business and a specific Customer request so some of the suggestion would be obsolete.

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Application SIP PrairieDog 4.1.3.6827 05-Feb-13 17:19 -->
<!-- Created 27-03-2013 12:57 -->
<PHONE_CONFIG>
  <disablekeys device.set="1" device.net.etherModePC="Disabled" device.auxPort.enable.set="1" device.auxPort.enable="0" feature.callRecording.enabled="0" feature.pictureFrame.enabled="0" diags.pcap.enabled="0" video.enable="0" feature.usb.power.enabled="0" up.handsfreeMode="0" softkey.feature.forward="0" softkey.feature.basicCallManagement.redundant="0" softkey.feature.simplifiedSignIn="0" feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.buddies="0" softkey.feature.newcall="0" softkey.feature.doNotDisturb="0" dir.local.readonly="1" key.26.function.prim="null" feature.lync.abs.enabled="0" dir.local.readonly="1" feature.directory.enabled="1" lineKey.reassignment.enabled="1" lineKey.1.category="Line" lineKey.1.index="1" lineKey.5.category="SpeedDial" lineKey.5.index="1" lineKey.6.category="SpeedDial" lineKey.6.index="2" softkey.feature.forward="0" feature.LyncCCCP.enabled="0" />
</PHONE_CONFIG>

 

In the above, we disable the Menu Button so no access is given. Maybe also have a look at :

 

Apr 01, 2015 Question: How can I turn a Polycom VVX Business Media Phone into a Common Area Phone?

Resolution: Please check => here <=

 

If you still have issues, and none of the other volunteers have any ideas, please work with your Poly reseller as they are your Tier 1 contact,


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4