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Polycom VVX600 - Directory

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Occasional Advisor

Polycom VVX600 - Directory

Hi All,

 

I have the above phone with contacts stored in the phone's directory. The issue is that, when the phone reports ' Missed calls' from a contact stored in the phone's directory, it only shows the number  and not the contact's name associated with that particular number.

 

I have tried storing the number e.g '0207 123 4567', as '44207 123 4567' and '+44207 123 4567'  but still no luck, the contact's name does not appear together with the missed calls.

 

Any help will be very appreciated.

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Polycom Employee & Community Manager

Re: Polycom VVX600 - Directory

Hello Synety,

welcome to the Polycom Community.

Does the Phone show the name whilst the phone is ringing and just not in the missed call list?

 

I tried to replicate this and simply added a speed dial from a missed call. Once that was in the phone directory the name was always shown in both instances.

 

I suggest you contact your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX600 - Directory

Hello Synety,

welcome to the Polycom Community.

Does the Phone show the name whilst the phone is ringing and just not in the missed call list?

 

I tried to replicate this and simply added a speed dial from a missed call. Once that was in the phone directory the name was always shown in both instances.

 

I suggest you contact your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Highlighted
Occasional Advisor

Re: Polycom VVX600 - Directory

Hi Steffen,

 

Thank you for yur reply.

 

Yes it does show the name when ringing and not in the missed calls list.

 

Is the speed dial setup in the phone directory?

 

Thanks again

Sheraz

Message 3 of 4
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Occasional Advisor

Re: Polycom VVX600 - Directory

Solved...

 

Save actual missed calls with name of contact etc rather that creating a new contact from scratch.

Message 4 of 4