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Polycom VVX600 SIP Phones and Genband C20 MADN Lines

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Occasional Advisor

Polycom VVX600 SIP Phones and Genband C20 MADN Lines

Hello,

I am setting up some of the mentioned sets on our Genband C20 phone system.  I have figured out how to assign existing lines in our system to the Polycom phones as MADNs.  Is it normal for the Polycom sets to not show an off hook indication when the other existing phones are on a shared line?  Also I noticed that the existing sets don't show an off-hook indication from the Polycoms until after the calls have been dialed.  The version of the Polycom I am testing with is 5.2.0.8330.  Hope this makes sense.  Thanks. 

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Polycom Employee & Community Manager

Re: Polycom VVX600 SIP Phones and Genband C20 MADN Lines

Hello daleshew,

welcome to the Polycom Community.

 

UC Software 5.2.0 introduced the Genband Server Support and page 198 of the UC Admin Guide 5.2.0 lists some details:

 

Configure Polycom Phones with GENBAND Server


GENBAND’s application server, also called EXPERiUS™ A2, provides full-featured, IP-based multimedia communications applications for business and consumers. You can deploy EXPERiUS A2 as a standalone server or in combination with a GENBAND CONTiNUUM™ C20 server; features vary depending on your deployment. Polycom has performed the following interoperability tests:

 

  • GENBAND C20 and A2 with Polycom VVX 300, 400, 500, 600, 1500
  • GENBAND C20, A2, and A2 standalone with Polycom VVX 400, 500


UC Software 5.2 enhances Polycom’s interoperability with GENBAND by offering several features on VVX business media phones while improving feature performance. Polycom UC Software 5.2.0 provides phones registered with GENBAND server the following new features or enhancements:

 

  • MADN-SCA Provides support for conference barge in, privacy, and remote call appearance. MADN-SCA requires you to deploy EXPERiUS A2 and CONTiNUUM C20 server.
  • Global Address Book The global address book (GAB) feature is a corporate directory application managed by the GENBAND server.
  • Personal Address Book The personal address book (PAB) feature is managed by the GENBAND server and allows multiple clients (phones, computer software) to read and modify a user’s personal directory of contacts. When one client changes a contact all other clients are immediately notified of the change by the GENBAND server.
  • E.911 Enhanced 911 services specific to GENBAND server implementation. You can use E.91 with a standalone A2 server or with an A2/C20 server combination.

 

Configure Multiple Appearance Directory Number – Single Call Appearance (MADN-SCA)


Multiple appearance directory number—single call appearance (MADN-SCA) enables a group of users to share a single directory number that displays as a single line to each member of the group.

 

When this feature is enabled, users can initiate or receive calls on this shared line. MADN-SCA requires you to deploy EXPERiUS A2 and CONTiNUUM C20 server.

 

When you set the line to shared, an incoming call alerts all the members of the group simultaneously, and the call can be answered by any group member.

 

On the server, you can configure a privacy setting that determines whether or not, after the call is answered, other members of the group can barge in to the same call using the Barge In soft key and whether or not a call on hold can be picked up by other members of the group.

 

Only one call can be active on the line at a time on the MADN-SCA shared line. When a call is in progress, any incoming calls to the line receive a busy tone.


Optionally, you can configure star codes on the server that you can dial on the phone to toggle the privacy setting during a single active call. Note the following call behavior. If the line is configured for privacy by default, you can use a star code to toggle privacy on and off during an active call.

 

When the call ends, the line resets to privacy settings. If the line is configured on the server with privacy off, you can use a star code to toggle to privacy on during an active call but you cannot toggle back to privacy off during the call. When the call ends, the line resets to privacy off.


In the UC Software download, Polycom provides the following two sample enhanced feature key (EFK) macros that you can configure to display on the phone to change privacy states: privacyReleaseRestoreESK.cfg and privacyEnableESK.cfg.

 

The following table lists all parameters available for MADN-SCA; see Example MADN-SCA Configuration for the minimum parameters you need to configure.

 

I suggest you consult the Admin Guide as mentioned above for the MADN-SCA Parameters required and then work with Genband support as they would have done the interoperability testing against our Phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX600 SIP Phones and Genband C20 MADN Lines

Hello daleshew,

welcome to the Polycom Community.

 

UC Software 5.2.0 introduced the Genband Server Support and page 198 of the UC Admin Guide 5.2.0 lists some details:

 

Configure Polycom Phones with GENBAND Server


GENBAND’s application server, also called EXPERiUS™ A2, provides full-featured, IP-based multimedia communications applications for business and consumers. You can deploy EXPERiUS A2 as a standalone server or in combination with a GENBAND CONTiNUUM™ C20 server; features vary depending on your deployment. Polycom has performed the following interoperability tests:

 

  • GENBAND C20 and A2 with Polycom VVX 300, 400, 500, 600, 1500
  • GENBAND C20, A2, and A2 standalone with Polycom VVX 400, 500


UC Software 5.2 enhances Polycom’s interoperability with GENBAND by offering several features on VVX business media phones while improving feature performance. Polycom UC Software 5.2.0 provides phones registered with GENBAND server the following new features or enhancements:

 

  • MADN-SCA Provides support for conference barge in, privacy, and remote call appearance. MADN-SCA requires you to deploy EXPERiUS A2 and CONTiNUUM C20 server.
  • Global Address Book The global address book (GAB) feature is a corporate directory application managed by the GENBAND server.
  • Personal Address Book The personal address book (PAB) feature is managed by the GENBAND server and allows multiple clients (phones, computer software) to read and modify a user’s personal directory of contacts. When one client changes a contact all other clients are immediately notified of the change by the GENBAND server.
  • E.911 Enhanced 911 services specific to GENBAND server implementation. You can use E.91 with a standalone A2 server or with an A2/C20 server combination.

 

Configure Multiple Appearance Directory Number – Single Call Appearance (MADN-SCA)


Multiple appearance directory number—single call appearance (MADN-SCA) enables a group of users to share a single directory number that displays as a single line to each member of the group.

 

When this feature is enabled, users can initiate or receive calls on this shared line. MADN-SCA requires you to deploy EXPERiUS A2 and CONTiNUUM C20 server.

 

When you set the line to shared, an incoming call alerts all the members of the group simultaneously, and the call can be answered by any group member.

 

On the server, you can configure a privacy setting that determines whether or not, after the call is answered, other members of the group can barge in to the same call using the Barge In soft key and whether or not a call on hold can be picked up by other members of the group.

 

Only one call can be active on the line at a time on the MADN-SCA shared line. When a call is in progress, any incoming calls to the line receive a busy tone.


Optionally, you can configure star codes on the server that you can dial on the phone to toggle the privacy setting during a single active call. Note the following call behavior. If the line is configured for privacy by default, you can use a star code to toggle privacy on and off during an active call.

 

When the call ends, the line resets to privacy settings. If the line is configured on the server with privacy off, you can use a star code to toggle to privacy on during an active call but you cannot toggle back to privacy off during the call. When the call ends, the line resets to privacy off.


In the UC Software download, Polycom provides the following two sample enhanced feature key (EFK) macros that you can configure to display on the phone to change privacy states: privacyReleaseRestoreESK.cfg and privacyEnableESK.cfg.

 

The following table lists all parameters available for MADN-SCA; see Example MADN-SCA Configuration for the minimum parameters you need to configure.

 

I suggest you consult the Admin Guide as mentioned above for the MADN-SCA Parameters required and then work with Genband support as they would have done the interoperability testing against our Phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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