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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-20-2020 01:13 PM

HP Recommended

I am trying to set the configuration on my phone for my Sennheiser headset in Hookswitch Mode.  When I click on Sennheiser it reboots my phone but does not hold the setting.  It defaults to Regular Mode.  Can some please tell me how to fix this so that I can answer calls with my headset?  Thank you.

5 REPLIES 5

‎04-20-2020 02:48 PM

HP Recommended

Hello @kristyb ,

 

Welcome to the Poly Community.

It would be good to know what Software version the phone is running. The community search finds >these< posts covering similar incidents.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2020 02:53 PM

HP Recommended

Can you please tell me where I find the software version?  Thank you.

Was this reply helpful? Yes No

‎04-20-2020 02:55 PM

HP Recommended

Hello @kristyb 

 

from our FAQ:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the Updater / BootROM Version of my Phone?
Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2020 03:15 PM

HP Recommended

Here is the information:

 

Label: SIP

Version: 5.5.1.11526

P/N: 3150-11530-551

File:sip.ld

Was this reply helpful? Yes No

‎04-20-2020 03:27 PM

HP Recommended

Hello @kristyb 

 

completely unsupported software.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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