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Polycom VXX 500 Configuration

Occasional Visitor

Polycom VXX 500 Configuration

I have a customer who wants me to change the behaviour on 3 of their Polycom VXX 500 phones


What they want is for the phone to not answer calls when the handset is picked up.   They want the user to have to choose to answer the ringing line from the screen


Why? Because the owner wants all 30 phones in the company to ring every time there is an incoming call, but he doesn't want to accidently answer a call when he picking up his handset to place a call.


Anyway, I have been reading manuals all day, and can't figure out how to make the phones behave this way.   Apparently, "they used to work this way".   I am not sure when they worked that way, but I have been assured they did.


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Polycom Employee & Community Manager

Re: Polycom VXX 500 Configuration


welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2