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Polycom defaults provisioning server settings

Mr. Anderson
Occasional Visitor

Polycom defaults provisioning server settings

I have noticed on many VVX series phones that when a phone is moved or sometimes rebooted, it will fall back to default provisioning server settings. The phone still works and syncs to our system as it is holding its most recent config file but does not hit our NDP server. When I log into the phone I see the provisioning server has defaulted back to FTP an empty spaces in the server URL. Why is this and how can I fix it so it stops defaulting?

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Polycom Employee & Community Manager

Re: Polycom defaults provisioning server settings

Hello @Mr. Anderson ,


Welcome to the Poly Community.

So far we do not know how these phones are provisioned.


  • Are you using the DHCP option?
  • What software are these phones running?
  • Do you have any logs with CURL and COPY set at event 3?
  • What is an NDP server?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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