Hi everyone,
We have a Polycom SoundStation ip 5000 and it suddenly doesn't stop initializing network and it is saying that the LAN port is inactive.
I have tried to factory reset the device but this doesn't make a difference.
Does anyone have a general idea what the problem could be?
Thanks in advance.
Solved! Go to Solution.
Hello @Remco-Connectis,
We need more that this:
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
Siphon Networks Ltd sold this unit back in 17/02/2016 so they are your reseller.
As the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
They can also sort out an RMA for the unit
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello @Remco-Connectis,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi,
I have the following extra information:
Polycom SoundStation ip 5000
Software version: 4.0.10.0568
We use open sip
PoE
Mac address 10:04:F2:FA:63:C8
The problem came out of thin air.
Hello @Remco-Connectis,
We need more that this:
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
Siphon Networks Ltd sold this unit back in 17/02/2016 so they are your reseller.
As the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
They can also sort out an RMA for the unit
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services