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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Polycom soundpoint IP331 running software version 4.1.1.0260 which I believe is the latest. We have an office full of these phones and some of them keep playing an audible alert that there is a message. Attempts to delete and retrieve the message have been unsuccessful. 

 

I've checked the board for a solution to this problem, and while it appears to have been brought up previously, the fix wasn't clear and discussed changing 'code' to rectify. My IT skills are limited and therefore am looking for some detailed instructions to remedy this annoying problem.

 

I can access the phone via IP address and internet browser, however there is no option there to remove the audible message alert.

 

A fix to this problem would be very much appreciated.

 

Matt

2 REPLIES 2
HP Recommended

Please go through the release note of phone software version

 

BR

Yash Pal

HP Recommended

Hello Matt,

thanks from following up from you last post => here <= and please ignore the prior unrelated comment.

 

Are you running the phones of a normal SIP Server or on LYNC?

 

If normal SIP then UCS 4.0.7 is the latest supported software as UCS 4.1.1 is for LYNC only.

 

The community's VoIP FAQ contains this post here:

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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