Plantronics + Polycom. Now together as Poly Logo

Polycom message alert not stopping

nfpas
Occasional Visitor

Polycom message alert not stopping

I have a Polycom soundpoint IP331 running software version 4.1.1.0260 which I believe is the latest. We have an office full of these phones and some of them keep playing an audible alert that there is a message. Attempts to delete and retrieve the message have been unsuccessful. 

 

I've checked the board for a solution to this problem, and while it appears to have been brought up previously, the fix wasn't clear and discussed changing 'code' to rectify. My IT skills are limited and therefore am looking for some detailed instructions to remedy this annoying problem.

 

I can access the phone via IP address and internet browser, however there is no option there to remove the audible message alert.

 

A fix to this problem would be very much appreciated.

 

Matt

Message 1 of 3
2 REPLIES 2
YashPal
Valued Contributor

Re: Polycom message alert not stopping

Please go through the release note of phone software version

 

BR

Yash Pal

BR
Yash
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom message alert not stopping

Hello Matt,

thanks from following up from you last post => here <= and please ignore the prior unrelated comment.

 

Are you running the phones of a normal SIP Server or on LYNC?

 

If normal SIP then UCS 4.0.7 is the latest supported software as UCS 4.1.1 is for LYNC only.

 

The community's VoIP FAQ contains this post here:

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3