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Polycom phone auto answering via speaker

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Occasional Advisor

Polycom phone auto answering via speaker

HI,

 

We have ip 331 , whenever a call comes the phone auto answers the call through speakers , it even auto answers even a call has been transferred from the other phones. The other phones on the same network are working fine.

We have changed the phone with the new one but still its the same problem.

Any help how to stop this happening will be very helpful

 

thanks.

 

 

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Occasional Advisor

Re: Polycom phone auto answering via speaker

Hi Steffen,

 

       Thanks for the reply , we are going to have wireshark trace in coming days  i will update you accordingly.

 

Synety.

View solution in original post

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Polycom Employee & Community Manager

Re: Polycom phone auto answering via speaker

Hello Sinety,

welcome to the Polycom Community.

When you swapped the Phone did you provision it with the same configuration?

 

The only way I would think of auto answering a call on a non VVX1500 phone would be to send a SIP Header with a defined string to auto answer.

 

Running a wireshark trace on the Phone's spanned network port should show this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Occasional Advisor

Re: Polycom phone auto answering via speaker

Hi Steffen,

 

       Thanks for the reply , we are going to have wireshark trace in coming days  i will update you accordingly.

 

Synety.

View solution in original post

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