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Polycom phone getting some Recent Calls dated as Feb 7 1936

Polycom phone getting some Recent Calls dated as Feb 7 1936

I have had several instances where messages in the 'Received Calls' area are sometimes coming up with a date of Feb 7, 1936.. Messages can not be removed and 'Factory Reset' is necessary to clear the calls.

Message 1 of 20
19 REPLIES 19
Polycom Employee & Community Manager

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hello mknott@firstcomm.com,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If LYNC or Skype please provide Version details and if these are on premise of off premise.

 

In addition please specify the Phone type.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Are you sure it is displaying 1936 and not 2036 as there has been similar occurrences => here <=

 

We never got any logs for these in order for us to reproduce.

 

Internal Polycom tickets in the past for the 2036 issue have been 1-4684665451 / VESC-7110  or 1-4194262541 / VESC-7009

 

The logging required would have to be from a Provisioning Server and use the following:

 

Settings > Logging > Global Settings > Global Log Level Limit > Debug
Settings > Logging > Log File Upload > Upload Append Size Limit (Kbytes) > 51200
Settings > Logging > Module Log Level Limits > SIP > Debug

Settings > Logging > Module Log Level Limits > Application > Event 2
Settings > Logging > Module Log Level Limits > Call List > Debug
Settings > Logging > Module Log Level Limits > Database > Debug

 

This would need to be escalated into our support team.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 20
Highlighted

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hello Steffen,

 

Thanks for getting back to me. I will attempt to find out who our distributor is.

Meanwhile.

I have had the problem on VVX500 & VVX310 phones.  The problem has occured most recently on Firmware 5.5.2.8571  on five  VVX 500 phones within the last month.

I just had another report.  A VVX310 Phone with firmware 5.2.2.1522  .  Here is a snapshot of the screen of the  VVX310, as the date comes up as Feb 7, 36 it was unclear if the date was 1936 or 2036.. Previously it was reported to me without a snapshot and stated as 1936.

 

These are all connected via a SIP server.

 

I would have to get pretty lucky to get the logs you requested as the problem is random and has occured as several different sites on different phones.

 

I have logs, configs & Phone backups I obtained before Factory Resetting the phones, but I cannot post these on a public forum.  If you give me access to a Polycom private ticket. I can attach them if only Polycom can access them.

 

 

Message 3 of 20
Polycom Employee & Community Manager

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hello mknott@firstcomm.com,

as explained already this needs to come into our support organisation.

 

Most likely you will need to setup a Syslog Server for multiple phones with the suggested logging levels so you can capture this somehow.

 

Normal logs will not help with this.

 

Just to clarify this:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 20
Advisor

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

When this issues or how to fix it, it’s happenin frequently On my phone, i reset to default to bypass it

Please help
Message 5 of 20
Advisor

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Btw I tried several firmwares but i got negativity all the way
Message 6 of 20
Polycom Employee & Community Manager

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hello @KyleR,

welcome back to the Polycom Community.

It has already been outlined what type of logging levels we require and how to gather these. We cannot fix this without this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 20
Advisor

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hi,

Tell me what logs do you want?
Is it possible that lot of people are complaining and you didnt find a solution while you keep on asking about logs, lol
Message 8 of 20
Polycom Employee & Community Manager

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hello @KyleR,

My reply to the original poster already contains everything so could you be so kind and read this?

 

I did also reply back to you directly => here <= over a year ago with no action to my knowledge from your end.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 20
Occasional Visitor

Re: Polycom phone getting some Recent Calls dated as Feb 7 1936

Hi Steffan,

  I'm going to have logs from the phone soon, can you please send me the link to submit a support ticket?  I have a PartnerConnect account and my company is on the Choice ITSP program.  Thanks

Jeff

 
 
 
Message 10 of 20