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Polycom phones looses registration within cluster scenario.

Polycom Employee & Community Manager

Re: Polycom phones looses registration within cluster scenario.

Hello @zbazarov ,


We cannot really provide support via the medium of the community.


End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here


Our records show the VVX in question was sold via ISOLIN TRADE & INVEST LIMITED back in 15/08/2018

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Other community volunteers can try and help you but if you need support please go via the official channels.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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