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Polycom phones randomly rebooting

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Occasional Visitor

Polycom phones randomly rebooting

We are facing random polycom 331, 560 and VVX phone reboot randomly. Our phones are configured as DHCP and we  checked our POE connnections and all fine because Cisco phones connected to the same LAN does not have issues. Our phones are taking CDP though.

 

I am attaching some app logs. Kindly check if some one can clarify about the issue

 

 

0122185846|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185848|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185850|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185852|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185854|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185859|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185901|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122185903|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0122194916|sip  |4|00|Registration failed User: 70255, Error Code:480 Temporarily not available
0128092354|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB!
0128231139|app1 |6|00|Going offline for reboot
0128231139|app1 |*|00|Manual Reboot
0128231140|so   |*|00|SoNcasC: Client service shutdown complete
0128231140|wdog |*|00|Watchdog Expired: tSupObjs
000000.270|log  |*|00|Log render level set to 3
000000.270|log  |*|00|All logs set to level 3
000021.396|log  |*|00|---------- Initial log entry ----------
000021.424|so   |*|00|Platform: Model=SoundPoint IP 560, Assembly=2345-12560-001 Rev=P
000021.426|so   |*|00|Platform: MAC=0004f2398182, IP=10.165.45.130, Subnet Mask=255.255.255.0
000021.426|so   |*|00|Platform: BootBlock=3.0.2.0024 (12560-001) 30-Nov-10 15:01
000021.426|so   |*|00|Platform: Bootrom=4.3.0.0246 04-Jun-10 16:52
000021.426|so   |*|00|Application, main: Label=SIP, Version=Wolverine 3.3.0.1098 29-Jun-10 16:44
000021.426|so   |*|00|Application, main: P/N=3150-11530-330
000021.426|pmt  |*|00|Initial log entry. Current logging level 4
000021.428|wdog |*|00|Initial log entry. Current logging level 4
000021.428|ethf |*|00|Initial log entry. Current logging level 4
000021.428|hw   |*|00|Initial log entry. Current logging level 4
000021.428|so   |5|00|utilCertificateInit failed.
000021.428|cert |*|00|Initial log entry. Current logging level 4
000021.428|cert |*|00|Using default and custom CA certificates
000021.436|cert |*|00|No custom CA certificate in flash
000021.436|cert |4|00|Custom CA certificate selected, but unable to read the certificate fro

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Polycom phones randomly rebooting

Hello Darin,

welcome to the Polycom Community.

UCS 3.3.0 is a very old software Version and I suggest you check the support page for the latest and then upgrade the phone.

 

The log snippet does not show if there are any configuration errors so please ensure you check this on your end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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