I'm working to determine if a Polycom Cental provisioning Server can deliver the ability to connect Polycom phones to operate with a Genesys system? Specifically, when provisioning new Polycom phones is there any capability to load (configure) the phones in an automated way once they are physically connected? If not currently "built in" can modifications be made to enable a Polycom to Genesys provisioning service?
Would you be able to point me towards the FAq that you reference? I've not been able to find it.