Solved: Re: Polycom possible side car question

spyder13337 · ‎01-12-2017

i am new to this forium but what i need to know if it is possible to see eith on the side car or the phone it self if i can see who the user is on the phone

i have 2 phone and 2 side cars

1. phone A is ext 1000

2. Phone B is ext 1001

3. phone B need to see who phone A is online with (just the number) i.e 1000 --> 9545552552

this feature possible either on the side car or phone itself

Please let em know if you need anything else

spyder13337 · ‎01-16-2017

the solution would not work since we have a differenet server for for phone provisioning and we general work with the Ploycom Classic phone not the VVX

View solution in original post

SteffenBaierUK · ‎01-12-2017

Hello spyder13337,

welcome to the Polycom Community.

Are you planning to purchase a Polycom phone and an expansion module or do you have existing phones?

If existing what Software Version and Model are these and what kind of SIP switch are you using?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

spyder13337 · ‎01-12-2017

we have a customer that need this feature and i would like to know if this possible regarless of the phone or software version

i am looking for info at this point if this is possible then yess i am intrested in purchasing phone but i need to know that this can happen

thank you

SteffenBaierUK · ‎01-13-2017

Hello spyder13337,

Using a BroadSoft server will as an example allow you to long press and hold the BLF / Busy Lamp Field:

It does not matter if they are assigned to the main phone or the expansion module.

This feature depends what kind of information about the call the server sends to the phone so not knowing what server you are utilizing it is hard to answer you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

spyder13337 · ‎01-16-2017

the solution would not work since we have a differenet server for for phone provisioning and we general work with the Ploycom Classic phone not the VVX

View solution in original post

SteffenBaierUK · ‎01-16-2017

Hello spyder13337,

Yet again you did not answer my question.

What kind of phone and what kind of software version are you using this on your yet unknown SIP switch with ?

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's