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Polycom questions

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rkrick99
Occasional Advisor

Polycom questions

So i am new to working with and deploying polycom phones. I am currently trying to get a basic provsioning server working. The phones are vvx300.  i am trying to update and configure are on software version 4.1.6.5374. I downloaded and extracted the 5.5.0 ucs sotware. I have modified the 000000000000.cfg, sip-basic.cfg, reg-phonemac.cfg and site cfg. Do i need to do a step upgrade before it can use the latest software? Is there a file i am missing thats suposed to be there. The provsioning server document does not drill down into to much detail.

 

 

Message 1 of 3
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom questions

Hello rkrick99,

welcome to the Polycom Community.

I am unsure what document you are referring to but the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

The above explains how you utilize these files to load other files.

 

You can simply upgrade / downgrade to the software you wish in one step.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom questions

Hello rkrick99,

welcome to the Polycom Community.

I am unsure what document you are referring to but the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

The above explains how you utilize these files to load other files.

 

You can simply upgrade / downgrade to the software you wish in one step.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
rkrick99
Occasional Advisor

Re: Polycom questions

Thanks,  I was able to get the phone to update. I did see it looking for a license file in the FTP logs and I find the post for the free site license file.  Will it check the FTP server for a license file on all versions of UC software or are there versions that don't look for it. I just want to make sure I don't need to change the software again.

Message 3 of 3