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Polycom questions

Occasional Visitor

Polycom questions

So i am new to working with and deploying polycom phones. I am currently trying to get a basic provsioning server working. The phones are vvx300.  i am trying to update and configure are on software version I downloaded and extracted the 5.5.0 ucs sotware. I have modified the 000000000000.cfg, sip-basic.cfg, reg-phonemac.cfg and site cfg. Do i need to do a step upgrade before it can use the latest software? Is there a file i am missing thats suposed to be there. The provsioning server document does not drill down into to much detail.



Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom questions

Hello rkrick99,

welcome to the Polycom Community.

I am unsure what document you are referring to but the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


The above explains how you utilize these files to load other files.


You can simply upgrade / downgrade to the software you wish in one step.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: Polycom questions

Thanks,  I was able to get the phone to update. I did see it looking for a license file in the FTP logs and I find the post for the free site license file.  Will it check the FTP server for a license file on all versions of UC software or are there versions that don't look for it. I just want to make sure I don't need to change the software again.

Message 3 of 3