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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-02-2014 08:43 AM

HP Recommended

Hello,   I am having a problem setting up a polycom 2200 sip conference phone at one of my remote offices. We currently have allworx phones setup off of the main office network using the plug and play key but Allworx doesn't sell a conference type phone like Polycom. The Polycom I have works great in the main office network but I don't see a way to put the plug n play key in the setup of the Polycom. I have contacted Allworx and the reseller we got the system from and they have been absolutely no help. They have no alternative's to give me and basically didn't even know what Polycom was, which is strange because its the most popular brand of conference phones by far. I have no problem buying a different type of conference phone if it will work but I figured if a Polycom won't work then most other brands won't either.

 

Any help/advice would be most welcome

 

Thank you

 

4 REPLIES 4

‎04-02-2014 09:49 AM

HP Recommended

Hello rcpland,

welcome to the Polycom Community.

 

I am not familiar with the Number / Model of Polycom phone you mentioned below so I am unsure if this is a Model that supports SIP or a analog conference phone.

 

If this is a SIP capable phone and utilizing a popular search engine with the keywords as follows:

 

allworx sip polycom

shows already as the second search result multiple post's in your providers community explaining how to setup a Polycom phone.

 

Our own FAQ details here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

on how to register with a SIP server once the registration details are known.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-03-2014 01:50 PM

HP Recommended

Did anyone figure this out?  I'm having this exact problem and the other forums didn't help.  The reason why this is unique is because this is a REMOTE phone that we're trying to setup.  Thanks in advance for all your help.

 

Was this reply helpful? Yes No

‎06-03-2014 02:14 PM

HP Recommended

We're looking for a "Plug 'n' Play Secret Key" field within the Polycom Soundstation IP 5000s.

Was this reply helpful? Yes No

‎06-03-2014 02:52 PM

HP Recommended

Hello YouGotNoobed,

welcome to the Polycom Community.

The Plug 'n' Play Secret Key is not a terminology that I am familiar with and I can only advise you to seek support on this manner from your SIP Provider.

 

The minimum registration details are describe in the FAQ post already provided.

 

If your Provider advertises their services to be compatible with our SIP phones then they need to explain to you how to set this up.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.