Plantronics + Polycom. Now together as Poly Logo

Polycom soundpoint 330 sip

Occasional Visitor

Polycom soundpoint 330 sip

Hi I am having polygom soundpoint 330 sip phone, I am unable to reset its settings. When I going to power up of this phone it gives me three options "start , setup, About" and 5 seconds until reboot. When I click on start it can not connect boot server and at the last it give me confining decryption error 0x44020. I am able to ping this phone but can not browse through HTTP or ftp. '



Kindly update how I can reset this phone to enter new settings.


Gurdeep Singh

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom soundpoint 330 sip

Hello Gurdeep,

welcome to the Polycom Community.

The FAQ contains apart from many other useful information this post here:


Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=




Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=


Please ensure to consult the Admin Guide and utilize the community search.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2