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Polycom soundpoint IP 330, Firmware not compatible


Polycom soundpoint IP 330, Firmware not compatible

I bricked my phone

I upgraded a wrong firmware version to my phone.


The phone now boots but can't be accessed on the web browser.


Tried to rollback the keeps saying "can't access the boot server"


I'm using <removed by a moderator> to rollback the firmware.


Is the phone dead?

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Polycom Employee & Community Manager

Re: Polycom soundpoint IP 330, Firmware not compatible

Hello ,


welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


I have removed the reference to our server as this is for Poly Support Customers only and cannot handle larger traffic. We only provide this to users who open a ticket with Poly support during their warranty period.


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <= or => here <=


Basically, set up a local server with the correct compatible software and you will be able to get the phone back.

Best Regards

Steffen Baier

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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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