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Polycom soundpoint IP 330, Firmware not compatible

Polycom soundpoint IP 330, Firmware not compatible

I bricked my phone

I upgraded a wrong firmware version to my phone.


The phone now boots but can't be accessed on the web browser.


Tried to rollback the keeps saying "can't access the boot server"


I'm using <removed by a moderator> to rollback the firmware.


Is the phone dead?

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Polycom Employee & Community Manager

Re: Polycom soundpoint IP 330, Firmware not compatible

Hello ,


welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


I have removed the reference to our server as this is for Poly Support Customers only and cannot handle larger traffic. We only provide this to users who open a ticket with Poly support during their warranty period.


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <= or => here <=


Basically, set up a local server with the correct compatible software and you will be able to get the phone back.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2