Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
I have removed the reference to our server as this is for Poly Support Customers only and cannot handle larger traffic. We only provide this to users who open a ticket with Poly support during their warranty period.
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software? Resolution: Please check => here <=
Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen
Basically, set up a local server with the correct compatible software and you will be able to get the phone back.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's