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Polycom soundpoint ip 335 avaya ip office auto answer

BYellow
Occasional Contributor

Polycom soundpoint ip 335 avaya ip office auto answer

After reading a lot and working with these phones I managed to get past my last post and get the phones up and running mostly correctly. New need though, I want to be able to have the phones ring once (or not at all) and then auto answer. There's not a lot out there that applies to Avaya with these phones (I have to use them and I can't change right now). I'm able to get this working on our Avaya phones with button programming or through the phone menu, shortcodes don't seem to work and I know newer models of soundpoints can do it as well. Is there any way at all to get the auto answer feature working on this model at all? 

Message 1 of 5
4 REPLIES 4
BYellow
Occasional Contributor

Re: Polycom soundpoint ip 335 avaya ip office auto answer

Let me add the model info:

 

Phone Model SoundPoint IP 335

Part Number 2345-12375-001 Rev:A    

UC Software Version 4.0.13.1445

BootROM Software Version 5.0.13.0801

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom soundpoint ip 335 avaya ip office auto answer

Hello @BYellow,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
BYellow
Occasional Contributor

Re: Polycom soundpoint ip 335 avaya ip office auto answer

I don't want to have a special ringtone auto answer. I want to auto answer uncondtionally. Is there any information on that? 

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom soundpoint ip 335 avaya ip office auto answer

Hello @BYellow,

To my personal knowledge the SSIP / SPIP range can only utilize the FAQ described method above aka SIP INFO Header.

 

VVX Phones can auto answer all calls or have the Intercom functionality added as also described in the above FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5