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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is it possible to lock Polycom Trio 8800 user's interface to ZoomRoom controls only?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @avshch ,

 

these are mutual exclusive.

 

You can either run the Trio in Zoom Room Mode which is explained => here <= or you can run this in Skype for Business mode with a hybrid registration to Zoom. This is also explained in the above link.

 

This would not be the fool Zoom Room experience a s the UI does not change to Zoom.

 

I suggest for follow up questions you work with a Polycom reseller or Polycom support. 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

7 REPLIES 7
HP Recommended

Hello @avshch ,

 

welcome to the Polycom Community.


This question would need to be directed to the Team at Zoom as we do not have any impact on this once it runs in Zoom Mode.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
I don’t think it would be up to Zoom application function to lock Polycom Trio 8800 in a single app mode (aka kiosk modd) I would think it should be with end-point management software like Polycom Device Management Service. It does not sound like there is an option with PDSM yet.
HP Recommended

Hello @avshch ,

 

I am not sure I fully understand.

 

Are you setting the Polycom Trio into ZOOM mode via :

 

image

 

If yes then Polycom no longer has control and this question would need to go to Zoom.

 

If no please clarify in detail what you are after.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Would this block a user from accessing Skype application on Trio?

Is this supported by PDSM?

HP Recommended

Hello @avshch ,

 

these are mutual exclusive.

 

You can either run the Trio in Zoom Room Mode which is explained => here <= or you can run this in Skype for Business mode with a hybrid registration to Zoom. This is also explained in the above link.

 

This would not be the fool Zoom Room experience a s the UI does not change to Zoom.

 

I suggest for follow up questions you work with a Polycom reseller or Polycom support. 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

One more question:

Can I use Polycom Trio 8800 with ZoomRoom as a controller and speaker with microphone the same time?

Thanks,

HP Recommended

Hello @avshch ,

 

welcome back to the Polycom Community.


I assume this Zoom FAQ => here <= should answer all your questions


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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