• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,


I test Polycom Trio 8500 as a replacement for Polycom SoundStation 6000/7000 in our portfolio.

We are don't use Skype we use only SIP registrations.

Problem is that I cant find some important parameters in WEB GUI such as:

Authentication User ID

Authentication Password


Maybe I'm using the wrong FW which is used only for Skype.

UC Software Version 5.9.2.7727

 

I'm not able to register a line.
Could you please help me with that?


Many thanks.


Best regards,


Jakub Zima

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Switch your Base Profile to "Generic" under "Simple Setup" in the GUI of Trio.

View solution in original post

4 REPLIES 4
HP Recommended

Hello @jaqup ,

 

Welcome back to the Poly Community.

From our FAQ:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,


thank you for your reply.

The problem is as I mentioned that there are no parameters Auth User ID and Auth Password in WEB GUI.

It is not possible to register a SIP account from WEB GUI because I missing those parameters.

My question is if it is a normal behavior of TRIO phones or if I'm using the wrong firmware or the wrong phone type.


Many thanks.

Best regards,


Jakub Zima

 

Thanks,

 

Jakub Zima

 

HP Recommended

Switch your Base Profile to "Generic" under "Simple Setup" in the GUI of Trio.

HP Recommended

It works. 

 

Thanks a lot!

 

Best regards,

 

 

Jakub Zima

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.