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Polycom trio firmware

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Advisor

Polycom trio firmware

Hello,


I test Polycom Trio 8500 as a replacement for Polycom SoundStation 6000/7000 in our portfolio.

We are don't use Skype we use only SIP registrations.

Problem is that I cant find some important parameters in WEB GUI such as:

Authentication User ID

Authentication Password


Maybe I'm using the wrong FW which is used only for Skype.

UC Software Version 5.9.2.7727

 

I'm not able to register a line.
Could you please help me with that?


Many thanks.


Best regards,


Jakub Zima

1 ACCEPTED SOLUTION

Accepted Solutions
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Trusted Contributor

Re: Polycom trio firmware

Switch your Base Profile to "Generic" under "Simple Setup" in the GUI of Trio.

View solution in original post

Message 4 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Polycom trio firmware

Hello @jaqup ,

 

Welcome back to the Poly Community.

From our FAQ:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Advisor

Re: Polycom trio firmware

Hello,


thank you for your reply.

The problem is as I mentioned that there are no parameters Auth User ID and Auth Password in WEB GUI.

It is not possible to register a SIP account from WEB GUI because I missing those parameters.

My question is if it is a normal behavior of TRIO phones or if I'm using the wrong firmware or the wrong phone type.


Many thanks.

Best regards,


Jakub Zima

 

Thanks,

 

Jakub Zima

 

Message 3 of 5
Highlighted
Trusted Contributor

Re: Polycom trio firmware

Switch your Base Profile to "Generic" under "Simple Setup" in the GUI of Trio.

View solution in original post

Message 4 of 5
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Advisor

Re: Polycom trio firmware

It works. 

 

Thanks a lot!

 

Best regards,

 

 

Jakub Zima

Message 5 of 5