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Polycom vvx 1500 touch screen is disabled.

Sina007
Occasional Visitor

Polycom vvx 1500 touch screen is disabled.

Hi all.

i found a polycom vvx 1500 in our company store and i want to use it. After boot up, the touch screen is disabled( i see this issue in “screen clean” section). How to enable touch screen again? 

Note: i reset factory the device and its still diabled.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom vvx 1500 touch screen is disabled.

Hello @Sina007 ,

 

Welcome to the Poly Community.

The VVX 1500 is end of sale since September 2018. It would help if we know that the touch screen works for example when booting the phone. Also what software is this using? What is the history of the device? Do you have the MAC address so we can look up the history of the device or the age?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Sina007
Occasional Visitor

Re: Polycom vvx 1500 touch screen is disabled.

Thanks for reply. Durring boot up, Its still not working. Application version is 3.2.2.0481. Mac address is 00:04:F2:BE:A0:DC. I think this device belong to about 10 years ago.

but as i said, in “screen clean” section, it shows “touch screen is disabled” which it means that it is disabled and not damaged. Is it right?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom vvx 1500 touch screen is disabled.

Hello @Sina007 ,

 

The Screen Clean section is there so a cleaner can clean the device without activating anything. Therefore the touch screen is disabled. If the unit does not react during boot up either its most likely defective. The unit was sold back in 2010.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4