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Polycom vvx 411

Occasional Visitor

Polycom vvx 411

Hi I have recently purchased a second hand polycom vvx411 phone 

I am wanting to connect this to my phone provider but feel they are trying to sell me a new phone. The reason I purchased this was because it is the same as the one in the office. 


My new phone provider bonline is saying the phone cant be used as it is locked or my internet provider doesnt allow this to work 


ive been trolling through the internet and I cant find anywhere it saying the phone is lock or can be locked 


the phone is compatible to the network 


i have also attempted to open up port forwarding but not sure which ports i am suppose to open??

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Polycom Employee & Community Manager

Re: Polycom vvx 411

Hello @nhanif ,


Welcome to the Poly Community.

I suggest you check our FAQ section for questions around ports etc.


Can you access the phone's web interface and are there no old settings loaded on the phone after a reset?


Phones can be tied to an old service provider and only the old service provider can release them.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2