I am the end user of a C100. A while ago my son borrowed my Communicator and left it plugged into his old PC for a very long time. The result was that the wire with the USB connector on the end overheated and melted the insulation rendering the Communicator unuseable.
I am looking to have the item repaired and presume it will be a fairly straightforward job as it's just teh replacement of the cable however this site is not very easy to navigate and I cannot for the life of me find out how to organise it's repair, where to send it and the likely cost.
Would someone please show me the right place to look or give me a number to call?
usually Polycom only works via Resellers and the Reseller should be your point of contact.
You can find a list of international Service Numbers => here <=
I am unsure if we repair a single cable and there may be more damage as just the melted cable and the only option may be an RMA of the whole Unit.
Polycom Global Services