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Polycomm VVX 601 wifi connectivity

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Occasional Visitor

Polycomm VVX 601 wifi connectivity

 I rented a phone from Ring Central, the VXX601. Nice device when hard-wired. I was trying to set up for wifi connectivity. At first, I was told by ringcentral to purchase the OBIWIFI dongle and just plug and and voila! Guess what? Once I got the dongle and plugged in on both USB ports, it did not work. I call back and they tell me that the firmware was not tested for this particular model to setup wifi. 

My question is: 

1) I guess until Ring central does not offer a firmware update, the wifi feature will not work despite having the dongle installed correct?

2) Do you know if another VOIP service allows WIFI feature on the 601?

3) if this does not work, I am almost planning to get a CISCO 8861......

tks,

 

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Polycom Employee & Community Manager

Re: Polycomm VVX 601 wifi connectivity

Hello @Brazilian ,

 

welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Jun 05, 2018 Question: Do Polycom Phones support a USB WiFi adapter?

Resolution: Please => here <=

 

The above explains that since UC Software 5.8.0 we do support the Obi WiFi dongle. Your Service Provider may have not approved this software version so it is at their discretion to allow your endpoint on their network.

 

Please work with them on this as we do support the dongle from 5.8.0 onwards.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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