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We are having issues with our polycom they keeps signed out here is the log, we have lync 2013 usign multiple sip domains

 

We already add this A and SRV records

 

sip.globaltracks.com -> the public ip of our edge server

_sip._tls.globaltracks.com 443-> sip.d4skype.com (external)

_sipfederationtls._tcp.globaltracks.com 5061-> sip.d4skype.com (external)

lyncdiscover-> the ip of the reverse proxy

0331113036|copy |4|00|Configuration of URL failed
0331113036|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0331113057|copy |4|00|Configuration of URL failed
0331113057|clist|4|00|dbIO::processResult:no host
0331115722|sip  |4|00|SSL_get_error Error code=5
0331115722|sip  |4|00|TLS Listen Thread Exit
0331115722|so   |4|00|[SoMain]::procMsg: BToE Mgr is not running
0331115732|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
 
0331115735|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.globaltracks.com' found no records
0331115735|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.globaltracks.com' found no records
0331115735|sip  |4|00|CTcpSocket::ConnectThreadLocal failed with error -1 and erro no 115
0331115735|sip  |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
0331115736|cfg  |4|00|RT|SIP is settting Login Credentials to valid
0331115736|sip  |4|00|CUser::OnRegistered SA eXpiry Time=50321
0331115736|so   |4|00|[SoMain]::procMsg: BToE Mgr is not running
0331115740|sip  |4|00|Calling Blocked contact list from updateBulkPresenceList
0331122243|sip  |4|00|SSL_get_error Error code=5
0331122243|sip  |4|00|TLS Listen Thread Exit
0331122244|so   |4|00|[SoMain]::procMsg: BToE Mgr is not running
0331122250|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
 
0331122254|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.globaltracks.com' found no records
0331122254|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.globaltracks.com' found no records
0331122254|sip  |4|00|CTcpSocket::ConnectThreadLocal failed with error -1 and erro no 115
0331122255|sip  |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
0331122255|cfg  |4|00|RT|SIP is settting Login Credentials to valid
0331122255|sip  |4|00|CUser::OnRegistered SA eXpiry Time=50321
0331122255|so   |4|00|[SoMain]::procMsg: BToE Mgr is not running
0331122259|sip  |4|00|Calling Blocked contact list from updateBulkPresenceList
0331123416|clist|4|00|dbCallSet::newCall:dbCallInfo New Index (0)
0331123426|clist|4|00|dbCallSet::deferredSave:dbCallInfo deferredSave  Free Index (0)
0331123457|copy |4|00|Configuration of URL failed
0331123457|clist|4|00|dbIO::processResult:no host
0331125205|sip  |4|00|SSL_get_error Error code=5
0331125205|sip  |4|00|TLS Listen Thread Exit
0331125205|so   |4|00|[SoMain]::procMsg: BToE Mgr is not running
0331125212|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

 

1 REPLY 1
HP Recommended

Hello DAGHO,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Apart from the above there seem to be a few DNS issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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