Polygon sound point 301

[Anonymous]

How do you disable the message waiting tone on a sound point And keep the phone ringing on incoming calls and message light still working?

[SteffenBaierUK · Accepted solution]

Hello SteveJ,

welcome to the Polycom Community.

As this has been asked and answered on multiple other occasions I have now added this to the FAQ here:

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=

Please be aware that the end of sale Phone SPIP301 uses an older SIP software and you will need to check against the admin guide / release notes if this software version will support above example.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Steffen,

Thank you for getting back with me on this.

I was going to try to apply this to one phone.  I have setup a xml file that is below.  Can I just add this to it or do I have to create a new file?  If I can add to this file, what part would I add?  If I have to create a new file, what would I name the file?

The file name is "mac address"-directory.xml

<?xml version="1.0" standalone="yes"?>
<directory>
<item_list>
<item>
<fn>VM</fn>
<ct>*606</ct>
<sd>1</sd>
</item>
</item_list>
</directory>

Thank you

Steve

[SteffenBaierUK]

Steve,

above has nothing to do with the original question.

What you have created is a directory file.

You can call it <mac>-directory.xml which is loaded on every reboot and adds a speed dial for your voice mail.

Best Regards

Steffen Baier

[Anonymous]

Steffen,

Sorry about that.

What file would I put the original info?  It looks like a config file.  How would it be named?

Thanks

Steve

[SteffenBaierUK]

Steve,

above original reply is an example for a Phone running UCS Software 3.3.0 or newer.

The SPIP301 cannot run this software and you will need to check the Admin Guide to see if the same parameters are applicable.

Usually these are part of the sip.cfg and can just be modified within these files and the phone rebooted.

In SIP 3.1.8 there section is called MSG_WAITING

Best Regards

Steffen Baier

[Anonymous]

Steffen

I as I reread you first post, should this go in the file 'mac address"-phone.cfg?

Here is sample of one of my phone.cfg files.

<?xml version="1.0" standalone="yes"?>
<PHONE_CONFIG>
<OVERRIDES msg.mwi.1.callBack="*606@172.16.1.8"
msg.mwi.1.subscribe="606@172.16.1.8"
reg.1.callsPerLineKey="2"
reg.1.lineKeys="1"
reg.1.label="Mike"
reg.1.address="606@172.16.1.8"
reg.1.displayName="Mike Wight"
dialplan.digitmap=""
voIpProt.server.1.register="yes"
voIpProt.server.1.expires="180"
voIpProt.server.1.transport="UDPonly"
voIpProt.server.1.address="172.16.1.8"
voIpProt.SIP.outboundProxy.transport="UDPonly"
voIpProt.SIP.outboundProxy.address="172.16.1.8"/>

</PHONE_CONFIG>

Thank you

Steve

[SteffenBaierUK]

Steve,

it is very bad practice to load anything via the <mac>-phone.cfg as the phone creates this file with values overwritten from the Web Interface or GUI.

A configuration should be loaded via the 000000000000.cfg or <mac>.cfg and never via the <mac>-phone.cfg or <mac>-web.cfg (newer versions like UCS 3.3.0) as these are clearly used as override files and document changes made on the Phone (Gui) or via the Web.

Please take some time and study the FAQ or use the Admin Guide matching your phones software Version as this is as far as I can provide any advice within the community.

Best Regards

Steffen Baier