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- Polygon sound point 301
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09-24-2012 10:38 AM
How do you disable the message waiting tone on a sound point And keep the phone ringing on incoming calls and message light still working?
Solved! Go to Solution.
Accepted Solutions
09-24-2012 11:03 AM
Hello SteveJ,
welcome to the Polycom Community.
As this has been asked and answered on multiple other occasions I have now added this to the FAQ here:
Sep 24, 2012 Question: How can I disable the message waiting tone?
Resolution: Please check => here <=
Please be aware that the end of sale Phone SPIP301 uses an older SIP software and you will need to check against the admin guide / release notes if this software version will support above example.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-24-2012 11:03 AM
Hello SteveJ,
welcome to the Polycom Community.
As this has been asked and answered on multiple other occasions I have now added this to the FAQ here:
Sep 24, 2012 Question: How can I disable the message waiting tone?
Resolution: Please check => here <=
Please be aware that the end of sale Phone SPIP301 uses an older SIP software and you will need to check against the admin guide / release notes if this software version will support above example.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-26-2012 08:59 AM
Steffen,
Thank you for getting back with me on this.
I was going to try to apply this to one phone. I have setup a xml file that is below. Can I just add this to it or do I have to create a new file? If I can add to this file, what part would I add? If I have to create a new file, what would I name the file?
The file name is "mac address"-directory.xml
<?xml version="1.0" standalone="yes"?>
<directory>
<item_list>
<item>
<fn>VM</fn>
<ct>*606</ct>
<sd>1</sd>
</item>
</item_list>
</directory>
Thank you
Steve
09-26-2012 09:02 AM
Steve,
above has nothing to do with the original question.
What you have created is a directory file.
You can call it <mac>-directory.xml which is loaded on every reboot and adds a speed dial for your voice mail.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-26-2012 09:18 AM
Steve,
above original reply is an example for a Phone running UCS Software 3.3.0 or newer.
The SPIP301 cannot run this software and you will need to check the Admin Guide to see if the same parameters are applicable.
Usually these are part of the sip.cfg and can just be modified within these files and the phone rebooted.
In SIP 3.1.8 there section is called MSG_WAITING
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-26-2012 09:20 AM
Steffen
I as I reread you first post, should this go in the file 'mac address"-phone.cfg?
Here is sample of one of my phone.cfg files.
<?xml version="1.0" standalone="yes"?>
<PHONE_CONFIG>
<OVERRIDES msg.mwi.1.callBack="*606@172.16.1.8"
msg.mwi.1.subscribe="606@172.16.1.8"
reg.1.callsPerLineKey="2"
reg.1.lineKeys="1"
reg.1.label="Mike"
reg.1.address="606@172.16.1.8"
reg.1.displayName="Mike Wight"
dialplan.digitmap=""
voIpProt.server.1.register="yes"
voIpProt.server.1.expires="180"
voIpProt.server.1.transport="UDPonly"
voIpProt.server.1.address="172.16.1.8"
voIpProt.SIP.outboundProxy.transport="UDPonly"
voIpProt.SIP.outboundProxy.address="172.16.1.8"/>
</PHONE_CONFIG>
Thank you
Steve
09-26-2012 09:27 AM
Steve,
it is very bad practice to load anything via the <mac>-phone.cfg as the phone creates this file with values overwritten from the Web Interface or GUI.
A configuration should be loaded via the 000000000000.cfg or <mac>.cfg and never via the <mac>-phone.cfg or <mac>-web.cfg (newer versions like UCS 3.3.0) as these are clearly used as override files and document changes made on the Phone (Gui) or via the Web.
Please take some time and study the FAQ or use the Admin Guide matching your phones software Version as this is as far as I can provide any advice within the community.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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